AGS understands that a move to the other side of the world can be stressful. We do our best to ease your arrival into a new country, and assist you and your family until you are completely settled in.
We are proud that our average quality satisfaction ratio is 94% (AGS Customer Satisfaction Survey, 2014).
In order to achieve, maintain and continuously increase this satisfaction rate, the AGS Group has set up very strict removals quality policies based on various standards and on customer feedback.
Customer feedback is vital to achieve our aim of complete customer satisfaction. At each step of the removals process we ask our clients’ opinion about our service, via our quality questionnaire. We centralise the results in a database for analysis and take corrective and preventive measures based on your feedback. Through this quality cycle, we ensure continual improvement to our services and the customer experience.
Is your move pending or finished and you have not completed your satisfaction questionnaire yet? You can complete it now by connecting to your personalised portal, click here.
In order to ensure the complete satisfaction of all our clients, AGS created a dedicated department. Mr GoodMove is available to you via email at firstname.lastname@example.org to answer all your questions. Regardless of your country of departure and arrival, Mr GoodMove guarantees 100% satisfaction.