The AGS Group has been committed to quality service since 1996.
Our objective: to ensure clients’ satisfaction.
We were one of the first companies in the removals industry to implement a recognised and certified quality control procedure, which we continue to implement to this day. The AGS Group counts among its branches the following accreditations: FAIM, ISO and NF Services Removals and Storage. This way, AGS improves its services through several partners (AFNOR, FIDI, AFDI, etc.).
We have set up stringent management systems, which allow for better control of processes including client communications, packing/loading, import/export, storage services, and client follow-up. The result is improved control of operational resources, materials and subcontracting.
All our branches adhere to the same quality management procedures and criteria based on those set by independent organisations. The quality management is defined by general management and applied by branch managers. Quality indicators, management review, and corrective and preventive measures are internal tools to ensure constant improvement of our services.
Furthermore, AGS guarantees the continuous improvement of our services and the satisfaction of our clients through Mr. GoodMove. Learn more about Mr.GoodMove
We regularly conduct internal quality audits. These audits cover all activities relating to the management of the quality system. Internal audits are conducted by the qualified Quality Manager of the Group, or a member of our independent and qualified auditing staff. The Quality Manager and the auditors ensure follow-ups on corrective measures and the conclusion of internal audits. Results are regularly reviewed by management.
All AGS branches are also subject to regular external audits, to ensure that their quality management system functions adequately and is implemented. The Group undergoes an ISO 9001 audit once a year, a FAIM audit every 3 years and an NF audit every 18 months.
The standards applied at all the branches are in accordance with the requirements of ISO 9001 (a Group-wide certification) and the quality standards, unique to our industry, such as NF Storage, NF Move and FAIM (FIDI-Accredited International Movers).
Created in 1997 by FIDI, FAIM is the strictest accreditation and the most recognised in the moving industry. We are proud to announce that AGS has 31 FAIM accredited branches and offices worldwide.
The FAIM accreditation is aimed at companies that conduct domestic moves. We use the FAIM accreditation as a guarantee of quality service to our agents. We also use this certification as an additional guarantee that our customers will receive the best quality moving service.
The ISO 9001 certification is awarded by the Swiss auditing company, SGS, the worldwide leader in audits and certifications. AGS Worldwide Movers was first certified in 1998, and since then have been awarded the certification annually. To date, most of AGS branches are ISO 9001 certified.
The ISO certification is a Group achievement and guarantees that each branch complies with the same quality standards. This confirms the Group’s commitment to its clients.
The NF Service Removals and Storage certifications are based on European standards NF EN 12522-1 and 2, and NF EN 14873-1 and 2. AGS Martinique, French Guyana and Guadeloupe are NF Removals Service certified, and all AGS branches in France are certified NF Storage.
Our branches are members of various international organisations, which is indicative of the AGS Group's objective to ensure quality service. These organisations include:
FIDI is an association of international moving specialists that aims to improve integrity, quality and cooperation in the international moving industry. FIDI organises conferences and training and launched the FAIM accreditation in 1997, a stringent accreditation that is the most prestigious in the industry.
FIDI guarantees the good financial standing of its members. This minimises financial risk and uncertainty when selecting agents. If there is risk, the deposit paid by each member will cover all the service fees. FIDI members also have to respect and abide by a strict code of conduct in respect of timeliness, communication, and other factors.
The association offers a wide range of specialised training on the move process, providing information on various aspects of the trade, and operations to ensure quality and financial management.
Formerly known as the HHGFAA, IAM is the largest international removals association. Based in the United States, IAM offers worldwide membership. As a member of IAM, we belong to a large network of partners and expatriates. eighty-two AGS subsidiaries are members of IAM.
BAR or the British Association of Removers, has been in existence since 1900. Previously known as ‘The Furniture Warehouseman & Removers Association (FWRA)', it was renamed BAR in 1972. This British association uses mainly European quality standards such as BS EN 12522 and BS EN 14873.
The Chambre Syndicale des Entreprises de Déménagement et Garde-Meubles de France groups 800 moving companies in France and the French Overseas Territories. This association provides information to consumers and guarantees its members' performance. Seven of our branches are members of La Chambre Syndicale des Déménageurs.